Privacy Policy

Last updated: 8 October 2026

At The Gift Whisperer, we respect your privacy and take the protection of your personal information seriously.

This Privacy Policy explains what information we collect when you visit our website, place an order, contact us or interact with The Gift Whisperer, why we use it and the rights you have in relation to your information.

Who We Are

The Gift Whisperer is an independent UK business offering thoughtfully curated gifts, creative rituals and everyday rituals.

For data protection purposes, The Gift Whisperer is the data controller responsible for the personal information described in this policy.

Trading name: The Gift Whisperer
Business owner: Kelly Hyde
Business address: MB14, SCA Rotherham, Units 1-4 Brinsworth Street, Rotherham, South Yorkshire, S60 1FZ.
Email: hello.thegiftwhisperer@gmail.com

Information We Collect

Depending on how you interact with us, we may collect information including:

Your name.
Billing and delivery address.
Email address and telephone number.
Details about orders you place with us.
Information you provide when contacting us.
Communications between you and The Gift Whisperer.
Marketing preferences and consent choices.
Technical information about your use of our website, such as device, browser and website activity, where collected through cookies or similar technologies.
Photographs, images, personalised captions and other content you provide when ordering personalised products.
Order numbers and information submitted through our personalisation and photograph upload forms.
Any instructions or preferences you provide to help us create your personalised products.

When you make a payment, payment information is processed securely by our payment providers. We do not need to receive or store your complete payment card details ourselves.

How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Take and manage payments.
Deliver products to you.
Send order and delivery communications.
Respond to questions, enquiries and customer-service requests.
Deal with returns, refunds or problems with an order.
Maintain appropriate business, accounting and transaction records.
Operate, secure and improve our website.
Prevent or investigate fraud and misuse.
Send marketing communications where we have an appropriate lawful basis to do so.
Comply with our legal and regulatory obligations.
We will not use your personal information for purposes that are incompatible with those explained to you without an appropriate legal basis.

Personalised Products and Customer Photographs

When you order a personalised product, such as our Little Moments photo magnets, we may ask you to provide photographs, captions and other information needed to create your order.

How we use your photographs

Photographs and personalisation details are used to prepare, create and fulfil your order, communicate with you about your personalisation requirements, and resolve any issues relating to your purchase.

We do not use customer-submitted photographs for advertising, social media, website galleries or other promotional purposes without obtaining separate permission.

Photographs featuring other people or children

Photographs may include identifiable individuals, including children. We ask customers to ensure they have the necessary rights and permissions to provide these images for personalisation.

We do not knowingly request or collect photographs of children for purposes unrelated to fulfilling personalised orders.

How photographs are stored and accessed

Photographs and personalisation details submitted through our website are processed using Wix Forms and associated Wix services.

Access to customer photographs is restricted to those who need the information to prepare and fulfil orders or provide related customer support.

We take reasonable steps to protect these files against unauthorised access, loss or misuse.

How long we keep photographs

We retain customer photographs only for as long as reasonably necessary to create and fulfil personalised orders and address related customer-service issues.

When photographs are no longer required, we delete them from the systems and storage locations under our control, subject to any applicable legal requirements and the retention arrangements of our service providers.

Order and transaction records may be retained separately where required for accounting, tax or other legal purposes.

Your rights

You can contact us at hello.thegiftwhisperer@gmail.com if you have questions about photographs you have submitted or wish to exercise your data protection rights.

Please note that requests to delete photographs before production is complete may affect our ability to fulfil your personalised order.

Our Lawful Bases for Using Your Information

UK data protection law requires us to have a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract — where using your information is necessary to process and fulfil an order or take steps you have asked us to take before entering into a contract.

Legal obligation — where we need to use or retain information to comply with a legal requirement, such as accounting or tax obligations.

Legitimate interests — where using information is reasonably necessary for the operation, security or improvement of our business and those interests are not overridden by your rights and interests.

Consent — where you have actively chosen to allow a particular use of your information, such as certain marketing activities or non-essential cookies where consent is required.

Where we rely on consent, you can withdraw that consent at any time.

Who We Share Information With

We only share personal information where it is necessary to operate our business, fulfil your order, provide our website and services, comply with the law or protect our legitimate interests.

This may include service providers involved in:

Website hosting and ecommerce services.
Payment processing.
Delivery and courier services.
Email and customer communications.
Cookie and consent management.
Website analytics, where enabled and permitted.
Professional services such as accounting, legal or technical support.

Our website is built and hosted using Wix, payments may be processed using Wix Payments, and cookie consent is managed using Usercentrics.

Where customers submit photographs or personalisation details through our website, these are processed using Wix Forms and associated Wix services to enable us to receive, manage and fulfil personalised orders.

These organisations process information according to their own roles and responsibilities and, where applicable, on our behalf.

We do not sell your personal information.

International Transfers

Some of the technology and service providers we use may process or store personal information outside the UK.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that suitable safeguards are in place where required.

Cookies

Our website uses cookies and similar technologies.

Some are essential for the website to function, while others may help us understand how the website is used or support additional functionality.

Where consent is required for non-essential cookies, these will only be used in accordance with your cookie choices.

You can find more information and learn how to manage your preferences in our Cookie Policy.

Marketing

We will only send electronic marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing emails at any time using the unsubscribe option included in the communication or by contacting us.

Stopping marketing communications will not prevent us from sending essential messages relating to an order you have placed with us.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax and reporting requirements and dealing with disputes.

Different types of information may therefore be kept for different periods.

When personal information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

Keeping Your Information Secure

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

We also use trusted service providers and appropriate technical and organisational measures to help protect the information handled through our website and business systems.

No method of transmitting or storing information electronically can be guaranteed to be completely secure.

Your Data Protection Rights

Depending on the circumstances and the lawful basis on which we use your information, you may have rights including the right to:

Ask for access to the personal information we hold about you.
Ask us to correct inaccurate or incomplete information.
Ask us to delete your personal information in certain circumstances.
Ask us to restrict the way we use your information in certain circumstances.
Object to certain uses of your personal information.
Receive certain information in a portable format.
Withdraw your consent where we rely on consent.

Some rights do not apply in every situation.

To exercise any of your rights, please contact us at hello.thegiftwhisperer@gmail.com.

Your Right to Object

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.

You also have the right to object to the use of your personal information for direct marketing.

Complaints

If you have a concern about how we use your personal information, please contact us first so that we have an opportunity to resolve it.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Information about making a complaint is available from the ICO.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

If you have a question about this Privacy Policy, how we use your personal information or your data protection rights, please contact:

The Gift Whisperer
Email: hello.thegiftwhisperer@gmail.com
Address: MB14, SCA Rotherham, Units 1-4 Brinsworth Street, Rotherham, South Yorkshire, S60 1FZ.