Delivery & Returns
Thoughtfully prepared, carefully sent.
We want receiving your Gift Whisperer order to feel just as considered as choosing it.
Each order is prepared with care before beginning its journey to you. Below you’ll find everything you need to know about delivery, returns and what to do if something isn’t quite right.
Delivery
Orders are carefully prepared and dispatched from The Gift Whisperer in the UK.
Dispatch: within 5 working days
Delivery: £3.99 — FREE on orders over £25
Some of our pieces are handmade or hand-finished, so occasionally they may take a little longer to prepare. Where a longer dispatch time applies, we’ll make this clear on the individual product page.
Once your order has been dispatched, we’ll send you a confirmation email along with any available tracking information.
Changed Your Mind?
We hope you love what you’ve chosen, but we understand that sometimes something just isn’t right.
For eligible items purchased online, you have 14 days from the day you receive your order to let us know that you wish to cancel. You then have a further 14 days to return the item to us.
Please contact us before making a return so we can provide our returns address and the information you’ll need to include with your parcel.
Items should be returned with care and should not have been handled beyond what would reasonably be necessary to inspect them.
You are responsible for the cost of returning an unwanted item to us. We recommend using a postal service that provides proof of postage.
If you cancel your entire eligible order within the statutory cancellation period, we’ll also refund the cost of our standard delivery service where you paid for delivery. If you chose a more expensive delivery option, we’ll refund up to the value of our standard delivery charge.
Something Isn't Right?
Every Gift Whisperer order is prepared with care, but if something hasn’t arrived as it should, please tell us.
If your order arrives damaged, faulty or incorrect, or something is missing, contact us at hello.thegiftwhisperer@gmail.com with your order number. Please include a photograph of the item and its packaging.
We’ll work with you to put things right as quickly as we can. If an item needs to be returned because it is faulty, damaged or incorrect, we’ll arrange the return with you and cover the reasonable return cost.
Depending on the circumstances, we’ll arrange an appropriate replacement, repair or refund in line with your statutory rights.
Because thoughtful gifting should feel good from beginning to end.